Returns & Exchanges
At MÁDARA, we want you to be completely satisfied with your organic skincare journey. If a product doesn't meet your expectations, you can return it within 30 days of purchase for a full refund or exchange.
Initiate Your Request
Contact our customer care team with your order number and the reason for return to receive a pre-paid shipping label.
Prepare the Package
Securely pack the unused or gently used items in their original packaging to ensure they are protected during transit.
Ship the Items
Affix the return label to your parcel and drop it off at your nearest authorized carrier location or scheduled collection point.
Receive Your Refund
Once our laboratory verifies the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing