Frequently Asked Questions
Everything you need to know about MÁDARA organic skincare, shipping, and sustainability.
Are MÁDARA products certified organic?
Yes, our products are certified according to the international ECOCERT and COSMOS standards. This ensures that our ingredients are of natural origin, sustainably sourced, and free from synthetic perfumes or dyes.
Do you offer international shipping?
We ship to over 50 countries worldwide. Delivery times vary by region, typically ranging from 3–7 business days for European orders and 7–14 business days for international destinations.
Is MÁDARA skincare cruelty-free and vegan?
We are 100% cruelty-free and do not test on animals. The vast majority of our products are vegan; any exceptions (such as those containing beeswax or lanolin) are clearly marked on the product page and packaging.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Apple Pay for a secure checkout experience.
How can I find the right products for my skin type?
You can use our online 'Skin Quiz' or visit the 'Shop by Skin Concern' section on our website. For personalized advice, our skincare experts are available via live chat during business hours.